Ethiopia’s Revenue Ministry Launches Free Complaint and Whistleblowing Services

November 9, 2026 | By Semahegn Nigatu

Ethiopia’s Ministry of Revenue has launched a free telephone hotline and an online portal allowing taxpayers and service users to report misconduct by ministry employees and submit complaints about tax and customs services.

The systems were unveiled by Revenue Minister Aynalem Nigussie and State Minister for E-Data Dawit Wubeshet.

The telephone service, accessible through the toll-free number 6844, allows the public to submit tips concerning activities and practices across the revenue sector, including alleged employee misconduct and dissatisfaction with services.

According to the ministry, callers can speak directly with staff from its Ethics Monitoring Directorate. If employees are unable to answer because of high call volumes, they can review missed calls and return them to receive the complaints or reports.

Users can submit complaints anonymously or provide their identities. Those who register complaints receive tracking numbers that allow them to follow the progress of their cases.

The ministry has also introduced an online complaints portal covering services provided by both the Ministry of Revenue and the Ethiopian Customs Commission.

The portal accepts complaints concerning tax assessments, delayed tax refunds, allegedly unfair penalties, registration issues and other administrative and service-related matters involving the two institutions.

The ministry said the new channels are intended to provide the public with accessible ways to report concerns and seek redress over the delivery of revenue and customs services.

Source: FSX Business News